I ordered it 5 months ago.
I was told when I ordered it at the end of April that it would take 8-10 weeks. We didn't need a dining room table, it is more of a formal dining area, I figured as long as I had it for Thanksgiving dinner I would be happy. 8-10 weeks put us mid July and plenty of time to find a sideboard to compliment the table.
Mid July came and went, no table. I called and was told it was delayed and would arrive the first week of September. No big deal. I didn't really need it until the first part of October. I continued to wait.
After the long weekend in September I started to wonder why I hadn't heard anything and called the store again. They contacted the manufacturer of the table and was told it was getting on the truck that Friday and would be in Calgary in 2 weeks bringing us to last week.
The saga continues.
I told the salesperson that I wouldn't actually believe it until it was on the truck until it was loaded so I called back the Monday after it was supposed to ship. It didn't ship. I was told that it would ship that Friday.
This is when I officially started to panic.
James thought I should cancel the order all together. I insisted that we wait since I did not want to start the process of finding another table I liked. Plus, if we ordered another table we would just have to wait 8-10 weeks again for it to arrive again. Wasn't it easier to just wait the extra week or 2 for a table that we both loved?
If only I had known then how the rest of the story would play out.
I called the store the following Friday at noon and they confirmed that our table was loaded. Thank God. They said it would probably be 2 weeks and my table would be delivered immediately. Finally.
After only a week they called and said my table was in, I paid the balance (less delivery!) and the table was scheduled to be delivered this past Tuesday. I was thrilled. Jasmin texted me to tell me the table had arrived and I told her to send me a picture once they left.
Instead, she texted that the delivery guy wanted to talk to me. #nevergoodnews
He said the table had been delivered without a base, i.e. no legs, just the wood top. I told him to load the table up and take it back. I was done. I didn't want to deal with these delays anymore. He told me he was just the delivery guy and that he couldn't take it back. Instead he left the table top boxed up on the floor of my dining room.
I called the store ready to explode. I closed my office door because I knew I was going to yell and maybe even swear. Lucky for the manager he wasn't there. The young gal that I talked to followed up on my table and called me back 30 minutes later saying the base was located in Calgary and wasn't still out east like I feared. I breathed a sigh of relief and scheduled a follow up deliver for yesterday for them to come with the base and assemble the table.
I got home and was making supper when I thought that maybe I should open the box and see what the table looked like. It had been 5 months since I'd seen it after all. I took one look at it and thought that it looked too light. I called James in and he thought so to. Again, remember we hadn't seen the table in 5 months.
I called the store to confirm that they had ordered us the walnut table because I wasn't happy with the color. It wasn't at all what I was expecting or wanting. She confirmed we ordered walnut. She asked if there was a sticker on it saying the color and I couldn't find one. James had to lift the box while I took a photo of the sticker on the bottom side. I sent that along with a photo of the table to the store. They confirmed that it was NOT the right table color. Fawk.
| Walnut (what i want), my table, white oak (what i got) |
Not only did they deliver the table without the base, they also delivered the wrong one altogether. I told the manager that if the right table wasn't set up in my living room on Wednesday night he could cancel the order. I didn't care if he had to strap it on his back and carry it himself. I was done with dealing with delays and errors and he knew it.
I pulled up after work on Thursday and the delivery truck was already there. I was half nervous and half excited to see what they were assembling. One look at the table top and I knew that the right table was finally in its forever home. And this time, they even brought a base!
Upon texting friend she asked if it was worth the wait. While I really do like the table, I wasn't sure I was ready to say I liked it that much.... Yet!
I am happy that this ordeal is finally over and we once again have a dining room table. Now to start shopping for the sideboard and I think all of our furniture will finally be ordered! Then, I will happily go back to clothes shopping. Ha!